Shahid Matangini Hazra Government General Degree College For Women

Student's Grievance Redressal Committee (SGRC)

As per the University Grants Commission (UGC) guidelines (Gazette notification CG-DL-E-11042023-245095 dt 11 April 2023), a Students’ Grievance Redressal Committee (SGRC) has been constituted at Shahid Matangani Hazra Government General Degree College for Women, Purba Medinipur with a commitment to maintain a conducive academic environment for all our students.

The SGRC aims to look into the complaints lodged by any student and redress it as per requirement. Students can reach out to SGRC with their grievances, if any, regarding academic matters related to their study in the campus through the online grievance form.

Composition of the Students' Grievance Redressal Committee (SGRC):

1. Dr. Bijoy Krishna Roy, Chairperson, Principal.
2. Soma Rani Karan, Member, Asst, Professor, Dept of Economics.
3. Atasi Mahapatra, Member, Asst Professor, Dept of Philosophy.
4. Sambhu Charan Barman, Member, Asst Professor, Dept. of Mathematics.
5. Enakshi Das, Member, Asst. Professor, Dept. of Geology.
6. Moumita Metya, Student Representative, SEM II (Hons), Dept. of Bengali, nominated based on academic report).

The SGRC has been constituted to address and resolve grievances and concerns raised by our students promptly and fairly as mentioned in the University Grants Commission (Redressal of Grievances of Students) Regulations.

The committee will start functioning with immediate effect.

Four Steps of Students’ Grievance Redressal Process:

1. Students lodge their complaints by filing the Online form.
2. Verification of the Complaint.
3. Action Taken.
4. Information to the complainant on the redressal of the Complaint

STEP 1: LODGING OF COMPLAINT

Students are required to fill out the Student Grievance Form Online Application

and submit the same. Or email / handwritten letter to the Chairperson of the Student Grievance Redressal Committee (SGRC).

STEP 2: VERIFICATION

On receiving the complaint, the Students’ Grievance Redressal Committee (SGRC) will record and verify the complaint.

STEP 3: ACTION

After verification of the complaint, the Students’ Grievance Redressal Committee (SGRC) acts upon the complaint and shall fix a date for hearing the complaint which shall be communicated to the aggrieved student as the case may be. An aggrieved student may appear either in person or authorize a representative to present the case. Students’ Grievance Redressal Committee (SGRC) takes the measures necessary to resolve the issue within 15 days.

STEP 4: INTIMATING THE STUDENT

Once the complaint has been resolved, the student is informed about the outcome, and the complaint is considered closed by the Department.

OMBUDSPERSON

If the Grievance is not resolved by the Students’ Grievance Redressal Committee within the time period provided in the regulations, the aggrieved student may prefer an appeal to the ombudsperson.

Policy Document Student Grievance Redressal Committee Student Grievance Redressal form